Privacy Policy

Privacy Policy Overview

PIPS INTERIORS LTD is committed to protecting the privacy, confidentiality and security of everyone who visits or interacts with our corporate website. Our goal is to handle personal information transparently and responsibly, in line with applicable data protection laws and recognised best practices for corporate, client and stakeholder communications.

We design our digital experiences with the same care and attention that we bring to our interior design projects: clarity, minimalism, and respect for the people who use our spaces. This policy outlines the types of information we collect, how we use it to provide and improve our services, the safeguards we apply, and the rights you have over your data.

The Site provides information about our studio, our interior design and consultancy services, selected projects, SIC Code 74100 – Specialised design activities, and offers routes to connect with us for enquiries, press, careers and partnership opportunities. Any personal information you choose to share with us through these channels is used only for legitimate business purposes described in this policy.

Information We Collect

We may collect both personal and non-personal information when you use the Site, interact with our content, or communicate with us. The specific categories of information include:

Information you provide directly

When you complete forms or contact us through the Site, you may provide:

• Contact details such as your name, email address, telephone number and company or organisation.
• Project and service information such as property type, project timelines, budget ranges, location and design requirements when you enquire about our services or request a consultation.
• Professional information such as your role, portfolio links and CV details when you engage with us about careers or collaboration opportunities via the Site.
• Communication content including messages, feedback, questions or other information you choose to submit via the contact forms or email links provided on our Contact Us or Consultation pages.
• Subscription preferences if you register interest in receiving updates, insights or press materials relating to our projects and services.

Information collected automatically

When you access or browse the Site, we may automatically collect certain technical and usage information, such as:

• Device and browser data, including IP address, browser type and version, device type, operating system and screen resolution.
• Usage data, such as pages viewed, navigation paths, the referring URL, access dates and times, time spent on each page and interactions with specific content or forms.
• Approximate location data based on your IP address, used in an aggregated and non-precise manner to understand regional interest in our services.

Information from cookies and similar technologies

We use cookies and similar technologies to support essential website functionality, enhance user experience and gather analytics about how the Site is used. For more detail on the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy.

Information from third parties

In certain cases, we may receive information from trusted third-party service providers or business partners, for example where analytics platforms supply aggregated usage statistics, or where recruitment or partnership enquiries are routed to us from professional networks or listing platforms. Any such data is handled in line with this Privacy Policy and the relevant contracts we have in place with those third parties.

How We Use Your Information

We use the information we collect for clearly defined and legitimate business purposes connected to the design, delivery and development of our services and digital presence. These purposes include:

• Responding to enquiries and providing services – to contact you about your enquiry, arrange consultations, prepare proposals, manage ongoing projects and provide aftercare support.
• Maintaining stakeholder relationships – to communicate with clients, investors, partners, suppliers and job applicants in connection with our projects, collaborations and business operations.
• Operating and improving the Site – to operate, maintain and secure our website, monitor its performance, understand how it is used and make design or content improvements that support a better user experience.
• Sharing insights and updates – where permitted by law and your preferences, to send relevant communications about PIPS INTERIORS LTD, such as news, project highlights, industry insights or event information.
• Compliance and risk management – to comply with legal and regulatory obligations, respond to lawful requests, enforce our Terms and Conditions, and protect our rights, property, clients and the security of our systems.
• Planning and analytics – to generate aggregated, anonymised insights that help us understand interest in particular services, sectors or regions, supporting strategic planning and studio development.

Where required by applicable law, we rely on appropriate legal bases for processing, which may include your consent, the necessity of processing for the performance of a contract or pre-contractual steps, our legitimate interests in operating and improving our business, or compliance with legal obligations.

Information Sharing and Disclosure

We do not sell your personal information. We only share personal data in limited circumstances, when it is necessary for the purposes described above or required by law.

Service providers and professional advisors

We may share information with carefully selected third parties who provide services that support our operations, for example:

• Website hosting, maintenance, security and performance monitoring providers.
• Customer relationship management, communication and email delivery platforms.
• Analytics and measurement tools that help us understand how the Site is used.
• Professional advisors such as legal, financial or technical consultants where necessary.

These providers are engaged under appropriate contracts and are required to handle personal data securely, only in accordance with our instructions, and in compliance with relevant data protection requirements.

Business partners and project collaborators

In the context of specific design or consultancy projects, we may share necessary information with trusted partners, suppliers or contractors involved in delivering services to you, such as architects, contractors, project managers or other specialised design professionals. We share only the information required to coordinate and complete the relevant work, and we expect our partners to apply adequate privacy and security safeguards.

Legal obligations and protection of rights

We may disclose your information if we believe it is reasonably necessary to:

• Comply with applicable laws, regulations or legal processes, including responding to lawful requests from public authorities.
• Protect the rights, property or safety of PIPS INTERIORS LTD, our clients, partners or the public.
• Detect, prevent or address fraud, security or technical issues.

Corporate transactions

In the event of a business restructuring, merger, acquisition or sale of all or part of our business or assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections and continued respect for your privacy rights.

Data Security

PIPS INTERIORS LTD takes data security seriously and implements reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration or loss.

Measures we apply may include:

• Secure hosting environments and encryption in transit where appropriate.
• Access controls to ensure that only authorised personnel and service providers can access personal data required for their role.
• Use of reputable third-party providers that maintain robust security practices for infrastructure, storage and communications.
• Regular reviews of our digital environment, configuration and access permissions to reduce unnecessary exposure of data.

While we strive to protect all information entrusted to us, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to investigating and responding appropriately to any suspected security incident relating to personal data under our control.

Data Retention Policy

We retain personal information only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, including meeting any legal, regulatory, accounting or reporting requirements.

The length of time we keep your information will depend on several factors, such as the nature of the data, the context in which it was provided and our legal obligations. For example:

• Enquiry and consultation information may be retained while we assess and respond to your request, and for a reasonable period thereafter should you decide to proceed or return to us in the future.
• Client and project records may be retained for longer periods in accordance with applicable professional, contractual and legal requirements.
• Analytics data is generally stored in aggregated or pseudonymised form and retained for periods that allow us to understand long-term usage patterns of the Site.

When information is no longer required for the purposes for which it was collected, and when we are not obliged to retain it for legal or regulatory reasons, we will take appropriate steps to delete, de-identify or anonymise it securely.

Your Rights and Choices

Depending on your location and applicable data protection laws, you may have certain rights in relation to the personal information we hold about you. These may include the right to:

• Access – request confirmation as to whether we process your personal data and, where we do, obtain a copy of that data, subject to certain limitations.
• Rectification – request that we correct or update any inaccurate or incomplete personal information.
• Erasure – request the deletion of your personal information where there is no compelling reason for us to continue processing it, subject to legal or contractual obligations that may require retention.
• Restriction – request that we temporarily restrict the processing of your data in certain circumstances.
• Objection – object to our processing of your personal information where we are relying on legitimate interests, including in connection with certain forms of profiling or direct marketing.
• Data portability – where technically feasible and required by law, request that we provide your personal information in a structured, commonly used and machine-readable format.
• Withdraw consent – where processing is based on your consent, withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

We will handle all rights requests in accordance with applicable laws and may need to verify your identity before completing a request. If you wish to exercise any of these rights, please contact us using the details in the Contact Information section below.

You also have choices about how we communicate with you. If you no longer wish to receive certain types of communications from us, you may use the unsubscribe options provided in those communications or contact us directly to update your preferences.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to deliver core functionality, support a refined user experience and understand how visitors interact with our content. Cookies are small text files placed on your device when you visit a website.

How we use cookies

We may use different categories of cookies, including:

• Strictly necessary cookies that are required for the Site to function correctly, such as supporting basic navigation and access to secure areas.
• Performance and analytics cookies that help us understand how visitors use the Site, which pages are viewed most frequently, and how users move through our content. This supports continuous improvement of the Site’s structure and presentation.
• Preference cookies that remember certain choices you make, such as cookie consent selections, so that you have a more consistent experience on subsequent visits.

Your choices

Where required by law, we will request your consent before setting non-essential cookies. You can manage your cookie preferences through the options displayed when you first visit the Site or by adjusting your browser settings to accept, refuse or delete cookies. Please note that disabling certain types of cookies may affect the functionality or performance of the Site.

For more detailed information about the specific cookies used on the Site and how to manage them, please refer to our dedicated Cookie Policy.

Contact Information

If you have any questions, concerns or requests relating to this Privacy Policy or to the way PIPS INTERIORS LTD handles your personal information, please contact us using the details below:

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies or legal requirements. Any updated policy will be published on this page with an adjusted effective date. We encourage you to review this page periodically to stay informed about how we protect your information.